"I was in room #*** for four weeks from May 20th, 2016 and received excellent care during my rehabilitation after shoulder surgery.
I am writing to thank the care workers on the floor who always keep smiling while doing their jobs in a professional manner.
The entire staff that I met including my drive for a follow up appointment and takeout sandwich was done as a pleasant experience, no stress.
Of course Alaina does an excellent job at making residents happy when planning the move.
I would recommend Carlingwood to anyone that needs this kind of retirement home.
“You really helped make the occasion of our mother’s 90th birthday a very special event. Thanks for everything.”
“From the GM down, everybody at Bridlewood Trails has been amazing. People like Lauren, Dave, Nathan, Jason, Jill, Theresa, Cathy, Mirnani, Carolina, Gail, Lynn, you [Tanya Cullain, Director of Care] and the rest of the nursing and care staff come to mind, but I know that the whole Trails team was exceptionally caring, loving and helpful during a very stressful time for my family."
“Perhaps in your profession you become familiar with the sad progression of dementia and the ultimate necessary outcomes for a married couple. And perhaps you have ‘seen it all.’ But you and your group’s compassion, tenderness, humour, professionalism and love made this traumatic first-time for my parents and our family so much more bearable.”
“Thanks again to you and your great nursing staff. I know that my father-in-law could be quite stubborn at times, and I sincerely appreciate the effort your staff made to make him feel secure and comfortable.”
“Thank you for all of your support. It has truly been a wonderful experience at Bridlewood Trails, and my father’s health and happiness has benefited from your wonderful staff and facility.”
“Even though I was sick, I very much appreciated everything about your residence. It was beautiful and clean, with lovely rooms, and what can I say about the food other than ‘C’est si bon!’ (It was delicious!) I wish to thank everyone I encountered, for their kindness and attention and most of all for their smiling faces, which reminded me that all people smile in the same language.”
“I just wanted to take a few moments to acknowledge the phenomenal job that your staff is doing in the provision of care for a couple of your residents in particular. The superlative level of care provided by your facility staff, both prior to and during the shift nursing staff’s visits, was evident in the skin conditions of these two residents. The devotion and fondness that your staff shows for these two gentlemen was also apparent during each of our frequent shifts to turn and reposition them and provide personal care.”